Returns & Refunds

Last updated: November 11, 2026

30-day first-order satisfaction guarantee

If Calocurb is not a fit, contact zhouliang68007@outlook.com within 30 days after delivery of your first Calocurb order from this store. Include your order number and the reason for your request. This guarantee applies once per customer to the first order and is separate from any rights you may have for defective or misdescribed goods.

Multipacks and return instructions

If you purchased a 2- or 3-bottle pack, we may ask you to return unopened bottles in their original condition before refunding those bottles. We will provide return instructions and the applicable return address after reviewing your request. Please contact us before mailing a return.

Damaged, defective or incorrect items

Contact zhouliang68007@outlook.com promptly after delivery with your order number and photos if available. We will review the issue and explain the replacement or refund process. This policy does not limit rights that apply under consumer law.

Refunds and cancellations

Approved refunds go to the original payment method. Your payment provider may need additional time to post the credit. Original shipping charges are not normally refunded under the satisfaction guarantee, except where required by law or where we made an order-fulfillment error. To request cancellation, contact us as soon as possible; a dispatched order is handled through the return process above.